Digital Transformation Initiative
A comprehensive digital transformation project for a Fortune 500 company that revolutionized their customer service operations through AI-powered solutions and automated workflows.
Project Overview _
Client
Fortune 500 Technology Company
Duration
8 months
Year
2024
Technologies _
React TypeScript Node.js AI/ML AWS
The Challenge
The client needed to modernize their legacy systems while maintaining business continuity and improving customer satisfaction scores.
Our Solution
We implemented a phased approach, starting with a customer service chatbot and gradually expanding to full process automation across departments.
Key Results _
50% reduction in customer response time
35% increase in customer satisfaction
80% automation of routine tasks
$2M annual cost savings
Project Gallery _
